QualoCharge Return & Refund Policy

30-Day Risk-Free Trial

At QualoCharge, we want you to feel confident in your purchase.

Every DockMax 3-in-1 charging station comes with a 30-day risk-free trial, beginning on the date your order is delivered.

Try DockMax in your home or office. If you're not satisfied for any reason, you may request a return within 30 days of delivery.

You may use your DockMax during the trial period. To qualify for a return, the product must be returned with its included accessories and must not have damage beyond normal use.

How to Start a Return

To request a return, contact us at nholland22025@gmail.com with your order number.

Once your return is authorized, we'll provide return instructions.

Return address:

QualoCharge
12104 Fontana Run, Apt 102
North Chesterfield, VA 23235

Please contact us before returning your product. Returns sent without prior authorization may not be accepted.

Return Shipping

Change-of-mind returns: If you decide DockMax isn't right for you, you're responsible for the cost of return shipping. You may choose your preferred shipping carrier. We recommend using a trackable shipping service.

Defective, damaged, or incorrect products: If your DockMax arrives defective, damaged, or incorrect, QualoCharge will cover the return shipping costs when a return is required. We'll provide a prepaid return label or arrange another appropriate solution at no additional cost to you.

Original shipping charges, if any, are not refunded unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your DockMax is damaged, defective, or incorrect, contact us as soon as possible at nholland22025@gmail.com.

We'll review the issue and work with you to arrange a replacement or refund, as appropriate.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at nholland22025@gmail.com.

Exchanges

If you'd like to exchange your DockMax for another available color or receive a replacement, please contact us for assistance.

Questions?

We're happy to help with any return or refund questions.

Email: nholland22025@gmail.com